{Policies} Business Policies

I want you to be familiar with policies/procedures so that things can run smoothly between us. Please read these very carefully so that there are no misunderstandings later on.

The procedures, practices, policies and benefits described here may be modified or discontinued from time to time. We will try to inform you of any changes as they occur.

COMMUNICATION

WHO TO CONTACT.

As a client of The League of Certified Coaches LLC, Amanda Goldman-Petri and our Head Coaches are your main points of contact. From time to time, Amanda may assign a different point of contact in the event of her absence or if your question is related to technical support or billing (Amanda hates handling billing questions)! If you receive communications from Quay Hayden, he is our Financial & Administrative Assistant, so don't be alarmed. 

METHOD OF CONTACT.

The primary method of contact with our team is via your closed Facebook Group (for the program you've signed up for). We check all Facebook Groups once per day. If you must send something personal to Amanda or a Head Coach through email or Facebook Messenger, please understand that will be a delay in response. The fastest way to get a response is by posting in your group.

We do not accept communications via Skype or Phone Text. Should you use those methods of contact, we do not guarantee a response.

The Company also does not accept unscheduled phone calls. Therefore, if necessary, please use your coach's scheduling calendar to schedule any 1-on-1 calls.

TURN AROUND TIME.

When you submit your questions through the proper channels as described above, you will typically receive a response within 24 hours. 

Responses are not guaranteed during non-office hours. Continue reading for information on when our office hours are.

Responses may be delayed in the event of vacations, holidays, or emergencies. Amanda will do her best to make you aware of these delays in advance.

OFFICE HOURS.

The League of Certified Coaches, LLC is a Florida company, based in the Eastern Time Zone. Therefore, our official company office hours are roughly Monday through Friday 9AM – 6PM Eastern Time. 

Our Company Holiday Calendar Can Also Be Viewed Here (We use our Sister Company, Market Like A Nerd's Company Calendar).

If you need assistance outside of our normal business hours, we will do our best to accommodate. Please remember that Amanda is a human being with a family and a life too. 🙂 

STRATEGY CALLS

If you have purchased a service that includes phone calls with Amanda or a Head Coach, here are the policies and procedures associated with this:

SCHEDULING CALLS

To schedule your calls, you will need to use the scheduling calendars provided to you. The times displayed on these calendars reflect our true availability, therefore if there are no days/times that work for you, please do your best to make something work. If there is truly nothing you can do, then you may reach out to attempt to manually schedule another day/time.

Please remember that it is your responsibility to schedule and make use of these calls. The calls are provided on a first come, first served basis, and your time does not roll over. Therefore, we recommend that you schedule your calls in advance.

RE-SCHEDULING OR CANCELING CALLS

We want the very best experience for you. Please try not to reschedule your scheduled appointments. If an extremely unusual situation occurs and you need to reschedule, please give us as much advance notice as possible. As with any professional service business, a minimum 24-hour notice is expected. 

Please understand that when you cancel or reschedule calls, you run the risk of forfeiting calls for the month if no further time slots are available. 

LENGTH OF CALLS

1-on-1 calls vary from 30-60 minutes. If you call later than the scheduled time, the call will still end at the originally designated finish time, as we may have clients scheduled before and after your call. 

GETTING THE MOST OUT OF YOUR CALLS. 

In preparation for our calls, we may request that you complete a Progress Form, at least 48 hours in advance of the call. This will allow us ample time to review and prepare to bring the most value to your session. This form will be emailed to you upon scheduling.

Please call from a quiet place to concentrate on our work together. (Please do not eat or do anything else when you’re being coached. You won’t get as much value.)

And, of course, please be on time.

WHAT NUMBER TO CALL.

Before your session,  you should be informed of how the call will be conducted. In case of an issue, here are some common ways to contact Amanda personally at the time of your call:

Skype ID: marketlikeanerd

Text: 443-377-1432

Conference Line: (425) 440-5100, PIN Code: 014419#

RECORDING OF SESSIONS. 

You may request recordings of your sessions. Please let Amanda know after the call if you would like access to the recording.

NONDISCLOSURE OF COACHING MATERIALS

Materials that we give you in the course of our work together are proprietary and copyrighted. You agree that such proprietary material is solely for your own personal use for the purpose of improving your home life, or starting, growing or marketing your business or service. Any disclosure to a third party is strictly prohibited.

Under no circumstances can the copy in these documents be used or reproduced in whole or part without the express written permission of The League of Certified Coaches LLC. The absence of a copyright notice on any given page or material should NOT be construed as an absence of copyright. These copyrights have been successfully defended in the past and it is the policy of The League of Certified Coaches LLC to aggressively defend all intellectual properties. Violation of these copyrights can result in civil litigation, substantial penalties, even criminal prosecution. These marketing materials documents are provided for sample purposes only, not for use.

DECISIONS

You are responsible for decisions made about your home life, work and your business. We are happy to share our opinions, offer resources, or make referrals. However, it is up to you to decide which, if any, to act upon. If you decide to take a recommendation, it is your choice and you take full responsibility for it. If you decide to work with someone based on our referral, you must know the workings of that relationship will be entirely separate of our relationship with you.

FEEDBACK

FEEDBACK FORMS.

From time to time, we may email you to request Feedback, along with a form to submit the feedback. It helps us . to know what you like about our coaching, what results you received, and any potential areas for improvement that you can identify for us. Because we are committed to creating a quality experience, we do take feedback very seriously.

TESTIMONIALS.

From time to time, we will also email you to request written or video testimonials. You are of course under no obligation to provide a testimonial for our services, however we would greatly appreciate it if you took the time to do so. Thank you in advance!

REFERRAL PARTNERS

Many times, we have had the opportunity to send a client referrals and we are absolutely thrilled to do it. This happens often most probably because we get to know a client’s business intimately and become keenly aware of who their ideal clients are, as well as the results that people get from the services they provide. This means that, occasionally, you may receive a referral from us, depending on the circumstances.

On the flip side, our clients regularly send referrals to us as well. In essence, we become referral partners. So, that said, here’s what I propose: if you overhear a coach saying she'd like to get better results for her clients, become certified as a coach, or grow their coaching practice, then please feel free to make an introduction. 

We will do the same for you when we meet someone who would benefit from working with you.